Terms& conditions

01About these terms

These terms apply when you use www.mody.ge and buy tickets through it. The website and booking service are operated by LLC Mtislab, Farnaoz Lapiashvili St 6, Tbilisi, Georgia (“Mody”, “we”, “us”). Contact: support@mody.ge.

By booking a ticket you confirm that you have read and accept these terms and our Privacy policy. Please read them before you pay.

02What Mody does

Mody is an online booking platform. We show timetables and prices from bus operators (“carriers”), take your booking and payment, and have the carrier issue your ticket. Today Mody sells tickets for Georgian Bus services between Tbilisi, Batumi and Kutaisi International Airport.

The carrier, not Mody, operates the bus and is responsible for the journey itself — departure, punctuality, the vehicle, luggage and conduct on board. Your trip is also subject to the carrier’s own conditions of carriage.

03Using Mody and your account

• You must be at least 18 years old to buy tickets or create an account.
• You can book as a guest or with an account. Give accurate details and keep your password private; you are responsible for activity on your account.
• Don’t misuse the site: no automated scraping, interference with its operation, fraudulent bookings or payments with cards you are not authorised to use. We may cancel such bookings and suspend accounts involved.
• You can delete your account at any time from your profile.

04Booking a ticket

• Timetables and prices come from the carrier. They are checked again with the carrier at checkout and when your ticket is issued, and may change until your booking is confirmed.
• Prices are in Georgian lari (GEL, ₾) per passenger and include all charges. Mody does not add booking or card fees. Round trips are sold at a single round-trip fare.
• Passenger details must match each traveller’s ID card or passport. The carrier may check ID when you board.
• Flight connections: buses are timed by the carrier to match flight schedules, and each booking is linked to the flight you choose. Choose a bus that leaves you enough time for check-in and security, and keep an eye on traffic and flight changes.
• Your booking is confirmed once your payment succeeds and the carrier issues your ticket. You then see your booking reference, the carrier’s order number and your QR ticket.
• Promo codes apply only to the fares they state, cannot be exchanged for cash and are checked when you pay.

05Payment

• Payments are processed by JSC TBC Bank on its secure payment page. You can pay by Visa, Mastercard or UFC card, or with TBC internet banking.
• Your card is charged in Georgian lari at the moment you pay. Mody never receives your card number.
• If your bank declines the payment or the payment page times out, nothing is charged and no ticket is issued.
• If you pay but the carrier cannot issue your ticket, we cancel the payment automatically and refund it in full.

06Ticket delivery

• Tickets are electronic. There is no physical delivery and no delivery fee.
• Your ticket is issued immediately after payment. You get it on the confirmation page as a link to the carrier’s QR ticket, together with your booking reference.
• If you are signed in — or later create an account with the same email address you booked with — your tickets also appear under My trips.
• Show the QR code on your phone or on a printout when you board. We recommend saving it before you travel.
• If you paid but don’t see your ticket within 15 minutes, write to support@mody.ge with your booking reference.

07Changes, cancellations and refunds

Always refunded in full

• The carrier could not issue your ticket after you paid — refunded automatically.
• You were charged twice or charged without a booking because of a technical error.
• The carrier cancels the trip or it does not operate. If the carrier offers another departure, you can choose that instead of a refund.

If you want to cancel or change

• Write to support@mody.ge with your booking reference before departure.
• Whether a ticket can be cancelled or changed, and how much is refunded, depends on the carrier’s rules for that ticket. We will tell you the outcome before anything is changed.
• Name and date changes cannot be made online.

Not refundable

• Missed departures and no-shows, including when a flight is delayed or rescheduled, unless the carrier’s rules allow a refund.
• Tickets not used because a passenger was refused boarding for not having valid ID or for unsafe behaviour.

How refunds are paid

Refunds go back to the card or account you paid with, through TBC Bank. The amount refunded is never more than you actually paid, after any promo discount. Depending on your bank, a refund can take up to 10 working days to appear.

08On the day of travel

• Be at the departure point before the departure time shown on your ticket.
• Seating is free (not assigned) unless your ticket says otherwise.
• Luggage allowances and rules on board are set by the carrier.
• The carrier may refuse boarding to passengers without a valid ticket or ID, or who endanger others.

09Liability

Mody is responsible for providing the booking service with reasonable care and skill. The carrier is responsible for operating the journey. To the extent permitted by Georgian law, Mody is not liable for delays, cancellations, missed connections or losses caused by the carrier, traffic, weather, flight changes or other events outside our control, and our total liability for a booking is limited to the amount you paid for it.

Nothing in these terms limits rights you have as a consumer under the laws of Georgia that cannot be limited by agreement.

10Website content

The Mody name, logo, design and content of www.mody.ge belong to LLC Mtislab or its licensors. You may use the site for your own travel bookings; please don’t copy, reproduce or reuse its content for other purposes without our written permission.

11Changes to these terms

We may update these terms from time to time. The version shown when you book applies to that booking. The date at the top of this page shows the latest version.

12Governing law and complaints

These terms are governed by the laws of Georgia. If something goes wrong, please contact us first at support@mody.ge — most problems can be solved quickly. Disputes that cannot be resolved this way are decided by the courts of Georgia, in Tbilisi, without affecting any right you have to bring a claim where you live.

13Contact